No one needs to tell you about the value of information in today's world--particularly the value of information that could help grow your practice. But has it occurred to you that you probably have more information in your head and your existing files that you realize? Tap into this gold mine of data to develop a powerful and effective marketing plan that will pull clients in the door and push your profitability up.
The way to do this is with data mining, which is the process of using your existing client data and demographics to highlight trends, make predictions and plan strategies.
In other words, do what other kinds of businesses have been doing for years: Analyze your clients by industry and size of business, the type and volume of services used, the amount billed, how quickly they pay and how profitable their business is to you. With this information, you'll be able to spot trends and put together a powerful marketing plan.
To data mine effectively, your marketing department needs access to client demographics and financial information. Your accounting department needs to provide numbers on the services billed, discounts given, the amounts actually collected, and receivables aging statistics. You may identify a specific service being utilized to a greater than average degree by a particular industry group, revealing a market segment worth pursuing. Or you may find an industry group that represents a significant portion of your billed revenue, but the business is only marginally profitable because of write-offs and discounts. In this case, you may want to shift your marketing focus.
You should also look at client revenues and profitability by the age of the clients. If your percentage of new clients is high, it could mean you're not retaining a sufficient number of existing clients. If you see too few new clients, you may be in for problems when natural client attrition is not balanced by new client acquisition.
The first step in effective data mining is to get everyone in the firm using the same information system. This allows everyone in the office who needs the names and addresses of the firm's clients and contacts to have access to that data. Require everyone to record notes on conversations and meetings in the system. Of course, the system should also accommodate information that users don't want to share, such as client's private numbers or the user's personal contacts. This way, everyone can utilize the system for everything, which makes them more likely to use it completely.
Your information system can be either contact information or customer relationship management software (a variety of packages are on the market) or you can have a system custom designed. When considering software to facilitate data mining, look at three key factors:
1. Ease of use. If the program isn't easy to use, it won't get used, and will end up being just a waste of time and money.
2. Accessibility. The system must allow for data to be accessible from anywhere, including laptops, hand-held devices, from the internet or cell phones. The data should also be accessible from a variety of applications so it can be used by everyone in the office all the time, regardless of where they are.
3. Sharability. Everyone needs to be able to access the information, but you also need privacy and editing rights so you can assign or restrict what various users can see and input.
Don't overlook the issue of information security. Beyond allowing people the ability to code certain entries as private, keep in mind that anyone with access to the system as the ability to either steal information or sabotage your operation. Talk to your software vendor about various security measures but don't let too much security make the system unusable. Protect yourself contractually with noncompete and nondisclosure agreements and be sure to back up your data regularly.
Finally, expect some staffers to resist when you ask them to change from the system they've been using. You may have to sell them on the benefits outweighing the pain of making a change and learning the new system--which means you need to be totally sold on it yourself. The managing partner, or the leader of the firm, needs to be driving this initiative for it to succeed. When it does succeed, you'll be able to focus your marketing dollars and efforts in the most profitable areas with the least expense, with a tremendous positive impact on the bottom line.
Source: http://ezinearticles.com/?Data-Mining-For-Professional-Service-Firms---The-Marketing-Mother-Lode-May-Already-Be-in-Your-Files&id=4607430
The way to do this is with data mining, which is the process of using your existing client data and demographics to highlight trends, make predictions and plan strategies.
In other words, do what other kinds of businesses have been doing for years: Analyze your clients by industry and size of business, the type and volume of services used, the amount billed, how quickly they pay and how profitable their business is to you. With this information, you'll be able to spot trends and put together a powerful marketing plan.
To data mine effectively, your marketing department needs access to client demographics and financial information. Your accounting department needs to provide numbers on the services billed, discounts given, the amounts actually collected, and receivables aging statistics. You may identify a specific service being utilized to a greater than average degree by a particular industry group, revealing a market segment worth pursuing. Or you may find an industry group that represents a significant portion of your billed revenue, but the business is only marginally profitable because of write-offs and discounts. In this case, you may want to shift your marketing focus.
You should also look at client revenues and profitability by the age of the clients. If your percentage of new clients is high, it could mean you're not retaining a sufficient number of existing clients. If you see too few new clients, you may be in for problems when natural client attrition is not balanced by new client acquisition.
The first step in effective data mining is to get everyone in the firm using the same information system. This allows everyone in the office who needs the names and addresses of the firm's clients and contacts to have access to that data. Require everyone to record notes on conversations and meetings in the system. Of course, the system should also accommodate information that users don't want to share, such as client's private numbers or the user's personal contacts. This way, everyone can utilize the system for everything, which makes them more likely to use it completely.
Your information system can be either contact information or customer relationship management software (a variety of packages are on the market) or you can have a system custom designed. When considering software to facilitate data mining, look at three key factors:
1. Ease of use. If the program isn't easy to use, it won't get used, and will end up being just a waste of time and money.
2. Accessibility. The system must allow for data to be accessible from anywhere, including laptops, hand-held devices, from the internet or cell phones. The data should also be accessible from a variety of applications so it can be used by everyone in the office all the time, regardless of where they are.
3. Sharability. Everyone needs to be able to access the information, but you also need privacy and editing rights so you can assign or restrict what various users can see and input.
Don't overlook the issue of information security. Beyond allowing people the ability to code certain entries as private, keep in mind that anyone with access to the system as the ability to either steal information or sabotage your operation. Talk to your software vendor about various security measures but don't let too much security make the system unusable. Protect yourself contractually with noncompete and nondisclosure agreements and be sure to back up your data regularly.
Finally, expect some staffers to resist when you ask them to change from the system they've been using. You may have to sell them on the benefits outweighing the pain of making a change and learning the new system--which means you need to be totally sold on it yourself. The managing partner, or the leader of the firm, needs to be driving this initiative for it to succeed. When it does succeed, you'll be able to focus your marketing dollars and efforts in the most profitable areas with the least expense, with a tremendous positive impact on the bottom line.
Source: http://ezinearticles.com/?Data-Mining-For-Professional-Service-Firms---The-Marketing-Mother-Lode-May-Already-Be-in-Your-Files&id=4607430
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